Target 20 CRM ensures sales success by providing a tool to track, manage and measure all sales efforts and relationships. Since its launch in 2010, Target 20 CRM has been adopted by customers across the US and has helped agencies grow their sales by over 20%.
"The bottom line for us was we wanted a tool that would give us the ability and the relevance to our industry to track our selling activities, our referral sources; and frankly from the owners point of view, give us the reporting tools to be able to track our team's progress and face challenges...I would definitely encourage other agency owners to consider Target 20 for the contact management capabilities that it entails, but more importantly the relevance and selling process for our industry. It really is a very easy to use tool to track selling activity. It's really a great thing for owners to be able to track activity." - home care agency owner, Idaho
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Situation
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When our customer and his business partners opened the doors to their home care agency in March of 2011, they immediately recognized the need to invest in a tool that would manage their referral sources and keep sales reps organized in their selling efforts. After carefully reviewing their options, the team decided to invest in Target 20 CRM based on its un-paralleled relevance to the home care industry.
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Success
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With just a few months under their belt, our customer and his team have come to rely on Target 20 CRM for tracking selling activities and referral sources. The product has also empowered the executive team with an in-depth look into their business through customized reports.
"As far as functionality of Target 20 is concerned, I think our team has grown to rely upon it. The most important things that I review with my team twice a week are the activities in the pipeline for the week and how effective we have been on those activities. Target 20 is one of my primary portals for monitoring that information. Honesty, it has made my job quite a bit easier in tracking sales rep activities."
When asked if he was glad they implemented Target 20 CRM so early on in the business, our customer replied:
"With the specific relevance to our industry, it made the most sense for us to invest in Target 20. Coming into the industry with owners not from a medical background, we had to learn the selling process and the integration of that 5 step selling program into the Target 20 experience has made it much easier for us to learn and come up to curve...We are very much utilizing the tool for time management and tracking, so it has also made us much more efficient. I would honestly tell you from a very positive note that I have really enjoyed working with your organization."
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